# Conveyor belt broken

**URL:** <https://forum.hello-robot.com/t/conveyor-belt-broken/985>\
**Category:** Ask\
**Created:** [May 20, 2024, 3:22pm UTC](https://forum.hello-robot.com/t/conveyor-belt-broken/985 "2024-05-20T15:22:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gtsimonxu](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.hello-robot.com/gtsimonxu/32/547_2.png) [@gtsimonxu](https://forum.hello-robot.com/u/gtsimonxu)\
**Post date:** [May 20, 2024, 3:22pm UTC](https://forum.hello-robot.com/t/conveyor-belt-broken/985/1 "2024-05-20T15:22:42Z")

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Hi team,

Our stretch robot got its conveyor belt broken (the one lifts the arm) when running the initial calibration. I wonder the quickest way to get it fixed since I have a really emergent deadline.

Best

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**Author:** ![Mohamed\_Fazil](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.hello-robot.com/mohamed_fazil/32/261_2.png) [@Mohamed\_Fazil](https://forum.hello-robot.com/u/Mohamed_Fazil)\
**Post date:** [May 20, 2024, 3:54pm UTC](https://forum.hello-robot.com/t/conveyor-belt-broken/985/2 "2024-05-20T15:54:18Z")

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Hi @gtsimonxu , We have received your request through the support email and one of our engineers from the mechanical team will reach out to you soon regarding the fix.