# I want to know how to fix string inside the gripper

**URL:** <https://forum.hello-robot.com/t/i-want-to-know-how-to-fix-string-inside-the-gripper/558>\
**Category:** Ask\
**Created:** [January 8, 2023, 6:23am UTC](https://forum.hello-robot.com/t/i-want-to-know-how-to-fix-string-inside-the-gripper/558 "2023-01-08T06:23:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ak-ty](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.hello-robot.com/ak-ty/32/333_2.png) [@ak-ty](https://forum.hello-robot.com/u/ak-ty)\
**Post date:** [January 8, 2023, 6:23am UTC](https://forum.hello-robot.com/t/i-want-to-know-how-to-fix-string-inside-the-gripper/558/1 "2023-01-08T06:23:03Z")

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Hello.  
Unfortunately, the string inside our robot’s gripper broke.

Is there somewhere I can browse for information on the repair procedure in this case?

Also, the thread has become a little short and I want to replace it with a new one.  
Are there any requirements (material, thickness, etc.) regarding the thread to be used?

Thank you.

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**Author:** ![bshah](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.hello-robot.com/bshah/32/55_2.png) [@bshah](https://forum.hello-robot.com/u/bshah)\
**Post date:** [January 9, 2023, 10:56am UTC](https://forum.hello-robot.com/t/i-want-to-know-how-to-fix-string-inside-the-gripper/558/2 "2023-01-09T10:56:02Z")

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Hi @ak-ty, I’ve asked our hardware team for help on fixing that. I will get back to you shortly!

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**Author:** ![bshah](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.hello-robot.com/bshah/32/55_2.png) [@bshah](https://forum.hello-robot.com/u/bshah)\
**Post date:** [January 10, 2023, 10:27am UTC](https://forum.hello-robot.com/t/i-want-to-know-how-to-fix-string-inside-the-gripper/558/3 "2023-01-10T10:27:28Z")

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Hi @ak-ty, we can ship you a replacement part and it’s an easy fix! Would you email us at [support@hello-robot.com](mailto:support@hello-robot.com) with your shipping address and robot serial number.

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**Author:** ![ak-ty](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.hello-robot.com/ak-ty/32/333_2.png) [@ak-ty](https://forum.hello-robot.com/u/ak-ty)\
**Post date:** [January 12, 2023, 10:09am UTC](https://forum.hello-robot.com/t/i-want-to-know-how-to-fix-string-inside-the-gripper/558/4 "2023-01-12T10:09:56Z")

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Hi @bshah. I thank you for your kind support.  
I will sent email soon.