# NOCO Genius 10 Takes Itself out of Supply Mode

**URL:** <https://forum.hello-robot.com/t/noco-genius-10-takes-itself-out-of-supply-mode/1540>\
**Category:** Ask\
**Created:** [October 14, 2026, 8:04pm UTC](https://forum.hello-robot.com/t/noco-genius-10-takes-itself-out-of-supply-mode/1540 "2026-10-14T20:04:42Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![ZachNobles](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.hello-robot.com/zachnobles/32/1195_2.png) [@ZachNobles](https://forum.hello-robot.com/u/ZachNobles)\
**Post date:** [October 14, 2026, 8:04pm UTC](https://forum.hello-robot.com/t/noco-genius-10-takes-itself-out-of-supply-mode/1540/1 "2026-10-14T20:04:42Z")

</div>

Hello,

We’ve been having some problems with the battery life for our Stretch RE1 recently. The battery check tool tends to show around 11.5V shortly after being taken off the charger. I tried the “Recovering from Low Battery Voltage” steps on the [battery maintenance guide](https://docs-arch.hello-robot.com/0.2/stretch-hardware-guides/docs/battery_maintenance_guide_re1/), which recommend putting the charger in supply mode and letting it charge for several hours. However, the charger consistently puts itself in standby mode within a couple minutes.

I have a video, but I think it’s too big to be uploaded, so it’s linked here: [https://drive.google.com/file/d/1FSduAkQB7iCVtPk9cBzB9Sr912TJek1S/view?usp=sharing](https://drive.google.com/file/d/1FSduAkQB7iCVtPk9cBzB9Sr912TJek1S/view?usp=sharing).

This happens both when the robot is on and off. It also happens when I put the charger in supply mode and don’t plug it into anything. I have measured the robot’s batteries and the charger with a multimeter, and both read around 12.8V. Is this expected behavior?

Thank you for any information.  
🤖

---

<div class="post-metadata">

**Author:** ![Jason\_Koubi](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.hello-robot.com/jason_koubi/32/1050_2.png) [@Jason\_Koubi](https://forum.hello-robot.com/u/Jason_Koubi)\
**Post date:** [October 15, 2026, 4:34pm UTC](https://forum.hello-robot.com/t/noco-genius-10-takes-itself-out-of-supply-mode/1540/2 "2026-10-15T16:34:32Z")

</div>

Hi @ZachNobles,

Thanks for reaching out! Could you please email us at **[support@hello-robot.com](mailto:support@hello-robot.com)** and include your robot’s serial number?

Our support team will be happy to take a closer look and help you troubleshoot!

Best,  
Jason

---

<div class="post-metadata">

**Author:** ![ZachNobles](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.hello-robot.com/zachnobles/32/1195_2.png) [@ZachNobles](https://forum.hello-robot.com/u/ZachNobles)\
**Post date:** [October 15, 2026, 4:35pm UTC](https://forum.hello-robot.com/t/noco-genius-10-takes-itself-out-of-supply-mode/1540/3 "2026-10-15T16:35:50Z")

</div>

yep