Unfortunately, the string inside our robot’s gripper broke.
Is there somewhere I can browse for information on the repair procedure in this case?
Also, the thread has become a little short and I want to replace it with a new one.
Are there any requirements (material, thickness, etc.) regarding the thread to be used?
Hi @ak-ty, I’ve asked our hardware team for help on fixing that. I will get back to you shortly!
Hi @ak-ty, we can ship you a replacement part and it’s an easy fix! Would you email us at firstname.lastname@example.org with your shipping address and robot serial number.
Hi @bshah. I thank you for your kind support.
I will sent email soon.