Crash on startup


Whenever I start the Hello Robot, Ubuntu crashes during the boot.

This happens with Ubuntu 18.04 and 20.04 (which I installed after receiving the robot).

The robot used to work just fine with both Ubuntu partitions before.

I’ve shut it down with the power button without first turning Ubuntu off. Could this have caused this problem?

How can I address this issue?

Thanks a lot!


Hi Theo,

This is most likely to be simply a low battery issue. I recommend either powering down the robot and charging until full in 12V AGM mode, or attaching the charger in 12V Supply mode, and trying again.