Web teleop stuck on load page

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When I launch the web interface, the page does not seem to finish loading. I generated a log.txt file and added the beginning of it below for reference, and was wondering if I could get some help debugging this. Thank you!

[INFO] [launch]: All log files can be found below /home/hello-robot/.ros/log/2025-12-11-14-19-43-428393-rocky-78968
[INFO] [launch]: Default logging verbosity is set to INFO
[INFO] [realsense2_camera_node-1]: process started with pid [78989]
[INFO] [realsense2_camera_node-2]: process started with pid [78991]
[INFO] [usb_cam-4]: process started with pid [78995]
[INFO] [stretch_driver-8]: process started with pid [79003]
[INFO] [d435i_accel_correction-3]: process started with pid [78993]
[INFO] [tf2_web_republisher-5]: process started with pid [78997]
[INFO] [joint_state_publisher-6]: process started with pid [78999]
[INFO] [robot_state_publisher-7]: process started with pid [79001]
[INFO] [rosbridge_websocket-9]: process started with pid [79005]
[INFO] [rosapi_node-10]: process started with pid [79007]
[INFO] [configure_video_streams.py-11]: process started with pid [79009]
[INFO] [configure_video_streams.py-12]: process started with pid [79011]
[INFO] [configure_video_streams.py-13]: process started with pid [79013]
[INFO] [Empty “{}”-14]: process started with pid [79015]
[INFO] [Bool true-15]: process started with pid [79017]
[INFO] [move_to_pregrasp.py-16]: process started with pid [79020]
[INFO] [text_to_speech.py-17]: process started with pid [79023]
[INFO] [detect_aruco_markers-18]: process started with pid [79025]
[realsense2_camera_node-1] e[0m[INFO] [1765491584.417163416] [camera]: RealSense ROS v4.55.1e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491584.419738496] [camera]: Built with LibRealSense v2.55.1e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491584.419792363] [camera]: Running with LibRealSense v2.55.1e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.506389477] [gripper_camera]: RealSense ROS v4.55.1e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.506594786] [gripper_camera]: Built with LibRealSense v2.55.1e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.506622913] [gripper_camera]: Running with LibRealSense v2.55.1e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491584.525237533] [camera]: Device with serial number 239122073017 was found.
[realsense2_camera_node-1] e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491584.525370732] [camera]: Device with physical ID /sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1/2-1:1.0/video4linux/video4 was found.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491584.525390591] [camera]: Device with name Intel RealSense D435I was found.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491584.525611428] [camera]: Device with port number 2-1 was found.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491584.525662125] [camera]: Device USB type: 3.2e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491584.525677604] [camera]: Resetting device…e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.591562398] [gripper_camera]: Device with serial number 239122073017 was found.
[realsense2_camera_node-2] e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.591639165] [gripper_camera]: Device with physical ID /sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1/2-1:1.0/video4linux/video4 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.591652566] [gripper_camera]: Device with name Intel RealSense D435I was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.591851620] [gripper_camera]: Device with port number 2-1 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.695918934] [gripper_camera]: Device with serial number 130322274253 was found.
[realsense2_camera_node-2] e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.696014648] [gripper_camera]: Device with physical ID /sys/devices/pci0000:00/0000:00:14.0/usb3/3-2/3-2.3/3-2.3.3/3-2.3.3.1/3-2.3.3.1:1.0/video4linux/video12 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.696029982] [gripper_camera]: Device with name Intel RealSense D405 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.696265208] [gripper_camera]: Device with port number 3-2.3.3.1 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.696285866] [gripper_camera]: Device USB type: 2.1e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491584.696296527] [gripper_camera]: Device 130322274253 is connected using a 2.1 port. Reduced performance is expected.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491584.696306493] [gripper_camera]: Resetting device…e[0m
[d435i_accel_correction-3] [INFO] [1765491585.026076384] [d435i_accel_correction_node]: d435i_accel_correction_node started
[rosbridge_websocket-9] [INFO] [1765491585.190232354] [rosbridge_websocket]: Rosbridge WebSocket server started on port 9090
[text_to_speech.py-17] [INFO] [1765491585.619740546] [text_to_speech]: Created!
[text_to_speech.py-17] [INFO] [1765491585.621393649] [text_to_speech]: Running!
[detect_aruco_markers-18] [INFO] [1765491585.737649855] [detect_aruco_node]: detect_aruco_node started
[usb_cam-4] e[0m[INFO] [1765491585.885424433] [navigation_camera]: Starting USB Camera Node…e[0m
[usb_cam-4] e[0m[INFO] [1765491585.975583120] [navigation_camera]: Camera Port: /dev/hello-nav-head-camerae[0m
[usb_cam-4] e[0m[INFO] [1765491585.976042830] [navigation_camera]: Published to topic: /navigation_camera/image_rawe[0m
[usb_cam-4] e[0m[INFO] [1765491585.976450835] [navigation_camera]: Camera Properties Applied: {‘format’: ‘MJPG’, ‘size’: [800, 600], ‘fps’: 15, ‘brightness’: 10, ‘contrast’: 30, ‘saturation’: 80, ‘hue’: 0, ‘gamma’: 80, ‘gain’: 10, ‘white_balence_temp’: 4600, ‘sharpness’: 3, ‘backlight’: 1}e[0m
[stretch_driver-8] e[0m[INFO] [1765491586.319221257] [stretch_driver]: For use with S T R E T C H ™ RESEARCH EDITION from Hello Robot Inc.e[0m
[stretch_driver-8] e[0m[INFO] [1765491586.319482785] [stretch_driver]: stretch_driver startede[0m
[move_to_pregrasp.py-16] [INFO] [1765491586.331904082] [move_to_pregrasp]: Created!
[move_to_pregrasp.py-16] [INFO] [1765491586.344422453] [move_to_pregrasp]: Waiting for the get joint states service…
[Bool true-15] Setting parameter failed: (‘Invalid access to undeclared parameter(s)’, )
[INFO] [Bool true-15]: process has finished cleanly [pid 79017]
[stretch_driver-8] e[33m[WARN] [1765491587.063965700] [stretch_driver]: Robot not homed. Call /home_the_robot service.e[0m
[stretch_driver-8] Key mapped to End-Of-Arm Tool: eoa_wrist_dw3_tool_sg3
[stretch_driver-8] e[0m[INFO] [1765491588.075670012] [stretch_driver]: broadcast_odom_tf = Truee[0m
[stretch_driver-8] e[0m[INFO] [1765491588.120358646] [stretch_driver]: rate = 30.0 Hze[0m
[stretch_driver-8] e[0m[INFO] [1765491588.121129690] [stretch_driver]: twist timeout = 0.5 se[0m
[stretch_driver-8] e[0m[INFO] [1765491588.121822259] [stretch_driver]: base_frame_id = base_linke[0m
[stretch_driver-8] e[0m[INFO] [1765491588.122685808] [stretch_driver]: odom_frame_id = odome[0m
[stretch_driver-8] e[0m[INFO] [1765491588.186541171] [stretch_driver]: Changed to mode = positione[0m
[move_to_pregrasp.py-16] [INFO] [1765491588.350880668] [move_to_pregrasp]: Received the joint limits.
[move_to_pregrasp.py-16] [ERROR] [1765491588.351410458] [move_to_pregrasp]: Failed to get velocity limits for joint name: Joint.WRIST_EXTENSION
[realsense2_camera_node-1] e[0m[INFO] [1765491590.625702944] [camera]: Device with serial number 239122073017 was found.
[realsense2_camera_node-1] e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.625764053] [camera]: Device with physical ID /sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1/2-1:1.0/video4linux/video0 was found.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.625774814] [camera]: Device with name Intel RealSense D435I was found.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.625910715] [camera]: Device with port number 2-1 was found.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.625921216] [camera]: Device USB type: 3.2e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.625966471] [camera]: getParameters…e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.736246906] [gripper_camera]: Device with serial number 239122073017 was found.
[realsense2_camera_node-2] e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.736304436] [gripper_camera]: Device with physical ID /sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1/2-1:1.0/video4linux/video0 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.736311735] [gripper_camera]: Device with name Intel RealSense D435I was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.736452024] [gripper_camera]: Device with port number 2-1 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.753513905] [gripper_camera]: Device with serial number 130322274253 was found.
[realsense2_camera_node-2] e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.753572255] [gripper_camera]: Device with physical ID /sys/devices/pci0000:00/0000:00:14.0/usb3/3-2/3-2.3/3-2.3.3/3-2.3.3.1/3-2.3.3.1:1.0/video4linux/video8 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.753580431] [gripper_camera]: Device with name Intel RealSense D405 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.753734160] [gripper_camera]: Device with port number 3-2.3.3.1 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.753748396] [gripper_camera]: Device USB type: 2.1e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491590.753754858] [gripper_camera]: Device 130322274253 is connected using a 2.1 port. Reduced performance is expected.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491590.753788694] [gripper_camera]: getParameters…e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.942417705] [camera]: JSON file is loaded! (/home/hello-robot/ament_ws/install/stretch_core/share/stretch_core/config/HighAccuracyPreset.json)e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.942498328] [camera]: Device Name: Intel RealSense D435Ie[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.942518093] [camera]: Device Serial No: 239122073017e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.942533704] [camera]: Device physical port: /sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1/2-1:1.0/video4linux/video0e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.942553450] [camera]: Device FW version: 5.15.1e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.942567085] [camera]: Device Product ID: 0x0B3Ae[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491590.942579010] [camera]: Sync Mode: One[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.038031164] [gripper_camera]: JSON file is loaded! (/home/hello-robot/ament_ws/install/stretch_core/share/stretch_core/config/HighAccuracyPreset.json)e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.038108488] [gripper_camera]: Device Name: Intel RealSense D405e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.038153073] [gripper_camera]: Device Serial No: 130322274253e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.038174338] [gripper_camera]: Device physical port: /sys/devices/pci0000:00/0000:00:14.0/usb3/3-2/3-2.3/3-2.3.3/3-2.3.3.1/3-2.3.3.1:1.0/video4linux/video8e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.038190388] [gripper_camera]: Device FW version: 5.12.14.100e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.038204480] [gripper_camera]: Device Product ID: 0x0B5Be[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.038218412] [gripper_camera]: Sync Mode: One[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491591.052779743] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491591.053521888] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491591.054023719] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491591.061166650] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491591.061970634] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491591.062706565] [camera]: Set ROS param gyro_fps to default: 200e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491591.062791020] [camera]: Set ROS param accel_fps to default: 100e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491591.067529078] [camera]: Stopping Sensor: Depth Modulee[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491591.067835146] [camera]: Stopping Sensor: RGB Camerae[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491591.085786754] [camera]: Starting Sensor: Depth Modulee[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491591.086878814] [camera]: Open profile: stream_type: Depth(0), Format: Z16, Width: 424, Height: 240, FPS: 15e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491591.096202122] [camera]: Starting Sensor: RGB Camerae[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491591.097189568] [camera]: Open profile: stream_type: Color(0), Format: RGB8, Width: 424, Height: 240, FPS: 15e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491591.100799657] [camera]: RealSense Node Is Up!e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491591.149379324] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491591.149481269] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491591.149518054] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491591.149993464] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491591.150348203] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491591.150667622] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.157200275] [gripper_camera]: Stopping Sensor: Depth Modulee[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.184951783] [gripper_camera]: Starting Sensor: Depth Modulee[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.190396057] [gripper_camera]: Open profile: stream_type: Color(0), Format: RGB8, Width: 480, Height: 270, FPS: 15e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.190544117] [gripper_camera]: Open profile: stream_type: Depth(0), Format: Z16, Width: 480, Height: 270, FPS: 15e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491591.193650351] [gripper_camera]: RealSense Node Is Up!e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491591.690095203] [gripper_camera]: No stream match for pointcloud chosen texture Process - Colore[0m
[stretch_driver-8] Caught signal 15
[stretch_driver-8] Caught signal 15
[stretch_driver-8] Traceback (most recent call last):
[stretch_driver-8] File “/home/hello-robot/ament_ws/build/stretch_core/stretch_core/stretch_driver.py”, line 1119, in main
[stretch_driver-8] executor.spin()
[stretch_driver-8] File “/opt/ros/humble/local/lib/python3.10/dist-packages/rclpy/executors.py”, line 294, in spin
[stretch_driver-8] self.spin_once()
[stretch_driver-8] File “/opt/ros/humble/local/lib/python3.10/dist-packages/rclpy/executors.py”, line 806, in spin_once
[stretch_driver-8] self._spin_once_impl(timeout_sec)
[stretch_driver-8] File “/opt/ros/humble/local/lib/python3.10/dist-packages/rclpy/executors.py”, line 787, in _spin_once_impl
[stretch_driver-8] handler, entity, node = self.wait_for_ready_callbacks(
[stretch_driver-8] File “/opt/ros/humble/local/lib/python3.10/dist-packages/rclpy/executors.py”, line 723, in wait_for_ready_callbacks
[stretch_driver-8] return next(self._cb_iter)
[stretch_driver-8] File “/opt/ros/humble/local/lib/python3.10/dist-packages/rclpy/executors.py”, line 620, in _wait_for_ready_callbacks
[stretch_driver-8] wait_set.wait(timeout_nsec)
[stretch_driver-8] File “/home/hello-robot/.local/lib/python3.10/site-packages/stretch_body/hello_utils.py”, line 301, in thread_service_shutdown
[stretch_driver-8] raise ThreadServiceExit
[stretch_driver-8] stretch_body.hello_utils.ThreadServiceExit
[stretch_driver-8]
[stretch_driver-8] During handling of the above exception, another exception occurred:
[stretch_driver-8]
[stretch_driver-8] Traceback (most recent call last):
[stretch_driver-8] File “/home/hello-robot/ament_ws/install/stretch_core/lib/stretch_core/stretch_driver”, line 33, in
[stretch_driver-8] sys.exit(load_entry_point(‘stretch-core’, ‘console_scripts’, ‘stretch_driver’)())
[stretch_driver-8] File “/home/hello-robot/ament_ws/build/stretch_core/stretch_core/stretch_driver.py”, line 1124, in main
[stretch_driver-8] node.gamepad_teleop.stop()
[stretch_driver-8] File “/home/hello-robot/.local/lib/python3.10/site-packages/stretch_body/gamepad_teleop.py”, line 433, in stop
[stretch_driver-8] self.gamepad_controller.join(1)
[stretch_driver-8] File “/usr/lib/python3.10/threading.py”, line 1100, in join
[stretch_driver-8] self._wait_for_tstate_lock(timeout=max(timeout, 0))
[stretch_driver-8] File “/usr/lib/python3.10/threading.py”, line 1116, in _wait_for_tstate_lock
[stretch_driver-8] if lock.acquire(block, timeout):
[stretch_driver-8] File “/home/hello-robot/.local/lib/python3.10/site-packages/stretch_body/hello_utils.py”, line 301, in thread_service_shutdown
[stretch_driver-8] raise ThreadServiceExit
[stretch_driver-8] stretch_body.hello_utils.ThreadServiceExit
[ERROR] [stretch_driver-8]: process has died [pid 79003, exit code -15, cmd ‘/home/hello-robot/ament_ws/install/stretch_core/lib/stretch_core/stretch_driver --ros-args --params-file /tmp/launch_params_llhq7l_m -r cmd_vel:=/stretch/cmd_vel -r joint_states:=/stretch/joint_states’].
[realsense2_camera_node-2] e[31m[ERROR] [1765491607.744981886] [gripper_camera]: The device has been disconnected!e[0m
[realsense2_camera_node-1] e[31m[ERROR] [1765491607.746374117] [camera]: The device has been disconnected!e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491607.746623807] [camera]: Stop Sensor: Depth Modulee[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491607.746664779] [camera]: Close Sensor. e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491607.746847595] [gripper_camera]: Stop Sensor: Depth Modulee[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491607.746932514] [gripper_camera]: Close Sensor. e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491607.747398425] [camera]: Close Sensor - Done. e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491607.747470729] [camera]: Stop Sensor: RGB Camerae[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491607.747489779] [camera]: Close Sensor. e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491608.550980621] [camera]: Close Sensor - Done. e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491608.640143886] [gripper_camera]: Close Sensor - Done. e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.209568300] [camera]: Checking new devices…e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.243736523] [camera]: Device with serial number 239122073017 was found.
[realsense2_camera_node-1] e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.243817042] [camera]: Device with physical ID /sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1/2-1:1.0/video4linux/video14 was found.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.243825956] [camera]: Device with name Intel RealSense D435I was found.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.243975068] [camera]: Device with port number 2-1 was found.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.243987094] [camera]: Device USB type: 3.2e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.244012162] [camera]: getParameters…e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.308572639] [gripper_camera]: Checking new devices…e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.353454977] [gripper_camera]: Device with serial number 239122073017 was found.
[realsense2_camera_node-2] e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.353502950] [gripper_camera]: Device with physical ID /sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1/2-1:1.0/video4linux/video14 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.353508201] [gripper_camera]: Device with name Intel RealSense D435I was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.353627385] [gripper_camera]: Device with port number 2-1 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.371520753] [gripper_camera]: Device with serial number 130322274253 was found.
[realsense2_camera_node-2] e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.371606802] [gripper_camera]: Device with physical ID /sys/devices/pci0000:00/0000:00:14.0/usb3/3-2/3-2.3/3-2.3.3/3-2.3.3.1/3-2.3.3.1:1.0/video4linux/video20 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.371630512] [gripper_camera]: Device with name Intel RealSense D405 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.371886709] [gripper_camera]: Device with port number 3-2.3.3.1 was found.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.371922019] [gripper_camera]: Device USB type: 2.1e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491609.371937268] [gripper_camera]: Device 130322274253 is connected using a 2.1 port. Reduced performance is expected.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.371988609] [gripper_camera]: getParameters…e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.636997832] [camera]: JSON file is loaded! (/home/hello-robot/ament_ws/install/stretch_core/share/stretch_core/config/HighAccuracyPreset.json)e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.637135263] [camera]: Device Name: Intel RealSense D435Ie[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.637210772] [camera]: Device Serial No: 239122073017e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.637268845] [camera]: Device physical port: /sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1/2-1:1.0/video4linux/video14e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.637279822] [camera]: Device FW version: 5.15.1e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.637288456] [camera]: Device Product ID: 0x0B3Ae[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.637295678] [camera]: Sync Mode: One[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.661074369] [gripper_camera]: JSON file is loaded! (/home/hello-robot/ament_ws/install/stretch_core/share/stretch_core/config/HighAccuracyPreset.json)e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.661191863] [gripper_camera]: Device Name: Intel RealSense D405e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.661215653] [gripper_camera]: Device Serial No: 130322274253e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.661233176] [gripper_camera]: Device physical port: /sys/devices/pci0000:00/0000:00:14.0/usb3/3-2/3-2.3/3-2.3.3/3-2.3.3.1/3-2.3.3.1:1.0/video4linux/video20e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.661252259] [gripper_camera]: Device FW version: 5.12.14.100e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.661268711] [gripper_camera]: Device Product ID: 0x0B5Be[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.661285110] [gripper_camera]: Sync Mode: One[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491609.782289759] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491609.783223901] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491609.783760300] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491609.783841533] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491609.783902384] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491609.783984999] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491609.784789671] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491609.785398199] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491609.785967133] [gripper_camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491609.791574080] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.791650031] [gripper_camera]: Stopping Sensor: Depth Modulee[0m
[realsense2_camera_node-1] e[33m[WARN] [1765491609.792239559] [camera]: re-enable the stream for the change to take effect.e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.793302180] [camera]: Set ROS param gyro_fps to default: 200e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.793476564] [camera]: Set ROS param accel_fps to default: 100e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.801758629] [camera]: Stopping Sensor: Depth Modulee[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.802220109] [camera]: Stopping Sensor: RGB Camerae[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.819484244] [gripper_camera]: Starting Sensor: Depth Modulee[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.823962940] [gripper_camera]: Open profile: stream_type: Color(0), Format: RGB8, Width: 480, Height: 270, FPS: 15e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.824034298] [gripper_camera]: Open profile: stream_type: Depth(0), Format: Z16, Width: 480, Height: 270, FPS: 15e[0m
[realsense2_camera_node-2] e[0m[INFO] [1765491609.827894085] [gripper_camera]: RealSense Node Is Up!e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.828229726] [camera]: Starting Sensor: Depth Modulee[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.830395262] [camera]: Open profile: stream_type: Depth(0), Format: Z16, Width: 424, Height: 240, FPS: 15e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.854789642] [camera]: Starting Sensor: RGB Camerae[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.856532781] [camera]: Open profile: stream_type: Color(0), Format: RGB8, Width: 424, Height: 240, FPS: 15e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491609.860897826] [camera]: RealSense Node Is Up!e[0m
[realsense2_camera_node-2] e[33m[WARN] [1765491610.324132349] [gripper_camera]: No stream match for pointcloud chosen texture Process - Colore[0m
[realsense2_camera_node-1] e[31m[ERROR] [1765491614.419961552] [camera]: The device has been disconnected!e[0m
[realsense2_camera_node-1] e[0m[INFO] [1765491614.420193396] [camera]: Stop Sensor: Depth Modulee[0m

2

Hi @Srishti_Singh

Sorry for the delay in getting back to you.

We’re currently working on resolving this issue, and you can expect a response from us soon. Thanks for your patience.

4

Hi @Srishti_Singh ,

If you still run into issues with Stretch Web Teleop, please follow these steps:

  1. Most issues are resolved by updating your ROS workspace, you can find the instructions here. Note that this will remove your existing ~/ament_ws directory, so please back up your ROS2 workspace if you have made changes to it.

    i. If you see an error mentioning librealsense try to run:

    curl -sSf https://librealsense.intel.com/Debian/librealsense.pgp | sudo tee /etc/apt/keyrings/librealsense.pgp
echo "deb [signed-by=/etc/apt/keyrings/librealsense.pgp] https://librealsense.intel.com/Debian/apt-repo `lsb_release -cs` main" | sudo tee /etc/apt/sources.list.d/librealsense.list
sudo apt update
sudo apt install librealsense2 librealsense2-udev-rules librealsense2-utils librealsense2-dev librealsense2-dbg

    ii. If you do not see the camera feeds, updating your ROS workspace usually resolves this problem, but you may also try running:

    cd ~/ament_ws/src/stretch_web_teleop
pip install -r ./requirements.txt
npm ci --force
sudo npx playwright install-deps

  2. If your issue persists, please send both of the following log files to the Hello Robot Support team at support@hello-robot.com so we can further investigate the issue:

    i. Web Teleop logs:

    • Open a file explorer and navigate to: Home → stretch_user → log → web_teleop

    • Or run:

      nautilus $HOME/stretch_user/log/web_teleop

    • Locate the folder with the most recent timestamp, compress (zip) that folder, and send the resulting file named stretch_web_teleop_logs.zip to the support team.

    ii. Robot-side launch logs:

    • In Terminal 1, launch robot-side components and save logs:

      ros2 launch stretch_web_teleop web_interface.launch.py >> log.txt

    • In Terminal 2, start the web server and robot browser:

      cd ~/ament_ws/src/stretch_web_teleop/
./start_web_server_and_robot_browser.sh

    • Open the Web Teleop interface as you normally do.

    • In Terminal 1, press Ctrl+C.

    • In Terminal 2, run:

      pm2 kill

    • A file named log.txt will be created in the directory where you ran the command in Terminal 1.

    Attach this log.txt file and send it together with stretch_web_teleop_logs.zip to the support team at support@hello-robot.com.